Delivery & returns

Shipping cost

Delivery

  • The delivery is offered by Colissimo for metropolitan France from 60 € of purchase.

  • Otherwise the delivery is 6 € per order for delivery in Colissimo, 4.50 € for delivery in relay point.

  • We chose Colissimo and Mondial Relay to ensure deliveries in France and UPS and Chronopost for international deliveries.

  • Orders are shipped within 24 hours (Monday to Friday, orders placed on weekends are shipped on Monday).

  • If your order includes one or more unavailable products, your order is shipped in one go upon receipt of all products that constitute the order.

  • For orders delivered outside the European Union, taxes and customs duties may apply. These taxes and customs duties are at your expense and will have to be paid upon delivery. The total of your order does not include these taxes and customs duties.

Returns and exchanges

  • Within 15 days of receiving the order, you can ask Fairy for it the return of the Product (s).

  • Returns are FREE for metropolitan France (only one per order). We do not proceed to article exchange. If you want to get the same item in another size, a different color or a different item, you have to place a new order on the site.

  • For a return from metropolitan France, if the return request is validated by Fée for her, and a prepaid postage label will be sent to you by e-mail, within a period of fifteen days, for the assumption of shipping costs by Fairy for her.

  • For returns from abroad, the return costs are your responsibility. Returned products must be intact, in perfect condition for resale, in their original packaging. They must not have been worn, washed or used, or have undergone any deterioration so minimal and in a state of perfect cleanliness.

  • Any product that is damaged, incomplete, or whose original packaging is damaged, will not be refunded or exchanged. Attention, no return will be accepted concerning cosmetic products.

  • With each order, you can only benefit once from the return offered regardless of the number of items returned. For any other request for return (s), return postage costs are your responsibility.

  • The refund will be made on the account used in case of payment by credit card and will be done within fifteen days after receipt of the package.

  • If the item is not returned within one week after receipt of the postage label, the return is considered canceled.

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© 2019 - By Mélanie Flagey for Fairy Shops for Her